My time at the pet store (yesterday) didn’t start too well, when I had to chase down a sales associate to ask for something I couldn’t find at the pet store. He was laughing and walking around the store entertaining his girlfriend.

Me: Hi there, I can’t seem to find the [1] litter locker refill cartridges.

Sales Associate: Ummm, what exactly is a litter locker?

I showed him the litter locker that was on display on shelf nearby. (Yes, I had to show a person working there where an item was)

Sales Associate: Ummm, isn’t that what you are looking for?

Me: No, that is the actual litter locker, I can’t seem to find the refill cartridges for them.

Sales Associate: Oh, lets see whether I can find them.

The guy proceeds to look around the same shelves that I had been looking at for in the last 15 minutes. He picks up a random item - happens to be a cat litter box filter. Duh!

Sales associate: Is this it?

Me: Maybe you might want to ask your manager where they are. I don’t think we are having much luck here.

Sales Associate: Ummm ok. I’ll ask my manager.

Manager comes around looking for the item. He seems to know where exactly it is.

Manager: Looks like we are out, let me check the computer for stock.

Manager checks it and sees that it is out of stock. It took all of 2 minutes to find that out.

Me: (Fuming and shaking my head) Ok, but I shouldn’t have had to waste 30 minutes for someone to tell me that.

Manager: Sorry for the run around, he is new. (referring to the sales associate that was dealing with me)

Me: Thanks for the help.

Something tells me that the new guy needs a lot more training around the store or he is not going to last very long there.